Terms of Service — Offleash Walker Portal

Registration

To use the Portal, you must create an account. You may register using your email address and a password, or via Google OAuth. You agree to provide accurate, current, and complete information during registration and to keep it up to date.

Account security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at pack@off-leash.app if you become aware of any unauthorised access to or use of your account.

Account administrator — Business plan

On the Business plan, the person who creates or holds the account is the "Account Administrator." The Account Administrator is the contracting party under these Terms and is personally responsible for:

• All activity carried out by staff walkers they add to the account
• Ensuring that every staff walker added to the account has read and individually accepted these Terms before accessing the Portal
• Any breach of these Terms by a staff walker, regardless of whether the Account Administrator directed that breach
• All fees and charges incurred under the account

Each staff walker added to a Business plan account must individually accept these Terms before they are granted access. The Account Administrator represents that they have authority to bind the business entity (if applicable) to these Terms.

One account per walker

Each individual walker may hold only one Offleash Pack account. If you operate a multi-walker business, use the Business plan to create staff accounts — each staff walker must individually accept these Terms. You must not create additional accounts to circumvent suspension, termination, or the free trial limitation.

Account accuracy

You must not impersonate another person, use a false name, or misrepresent your qualifications, insurance status, or ABN. Offleash may verify information you provide and may suspend or terminate your account if we have reason to believe it contains false or misleading information.

Service availability

We aim to keep the Portal available at all times but do not guarantee uninterrupted access. Planned maintenance will be communicated at least 5 business days in advance where practicable. Emergency maintenance may occur without notice. Offleash is not liable for losses arising from temporary unavailability of the Portal, planned or otherwise.

Third-party services

The Portal integrates with third-party services including Stripe (payments), Resend (email delivery), PostHog (analytics), Anthropic (AI), and Xero. Your use of those integrations is also governed by those providers' own terms of service, which you should review before enabling any integration. Offleash is not responsible for the availability or conduct of third-party services.

Communications

By creating an account, you consent to receive transactional communications from Offleash by email, including account confirmations, walk reminders, report card delivery notices, payment receipts, and service notifications. These communications are necessary to operate the Portal and cannot be fully opted out of while your account is active.

You may also receive occasional product updates and feature announcements from Offleash. You may opt out of these marketing communications at any time via the unsubscribe link in any such email.

When using the Portal's client messaging feature and sending automated notifications to your clients on your behalf (such as walk start notifications, report cards, and appointment reminders), you are responsible for complying with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth). In particular, you must obtain appropriate consent from your clients before sending them marketing communications through the Portal, and you must honour all opt-out requests promptly.

Insurance

You must hold current public liability insurance with a minimum coverage of $5 million per occurrence before accepting paying clients through the Portal. You must upload proof of your insurance (insurer name, policy number, coverage amount, and expiry date) to your Compliance Wallet in Portal Settings. It is your responsibility to keep this information current. Your insurance details are displayed on your public walker profile to give prospective clients confidence.

ABN

If you process client card or direct debit payments through the Portal, you must provide a valid ABN. If you do not hold an ABN, you must provide a completed ATO Statement by a Supplier before payment processing is activated on your account. See Section 11 for details.

Walk conduct

You agree to conduct all walks safely and in the best interests of the dogs in your care. You must accurately log walk events through the Offleash app. You must not misrepresent walk activity, manufacture events that did not occur, or submit false report cards to clients.

Client communications

You agree to use the Portal's messaging feature professionally and in accordance with these Terms. You must not use client contact details obtained through the Portal for purposes unrelated to your dog walking services.

Incident reporting

You must submit an incident report through the Portal promptly following any incident involving a dog in your care, including injuries, escapes, or encounters with other animals. Incident reports are immutable records — they cannot be edited after submission, though you may add addenda.

Records retention

You are responsible for maintaining your own records of client agreements, walk records, incident reports, and payment records for a minimum of 5 years from the date of each transaction or walk. This is separate from Offleash's own data retention obligations under the Privacy Policy. You must provide copies of relevant records promptly upon request in connection with a dispute, chargeback, insurance claim, regulatory inquiry, or ATO audit.

Compliance

You are responsible for complying with all laws applicable to operating a dog walking business in your state or territory, including any local council requirements for group walk sizes, leashing, or permits.

Plans and pricing

Offleash Pack is available on the following plans. All prices are in AUD and inclusive of GST. Current pricing is always available at pack.getoffleash.com.au; where any inconsistency exists between the table below and the website, the website prevails.

Payment method

All subscription fees are collected automatically by credit card or direct debit. No invoice-based billing is available. By subscribing to a paid plan, you authorise Offleash to charge your nominated card or direct debit account on each billing date without further authorisation.

Billing cycle

For monthly plans, your subscription renews automatically each month on the date your paid plan began (or the date your free trial ended). For annual plans, your subscription renews automatically each year on the anniversary of your subscription start. We will send you a renewal reminder before annual billing occurs.

Failed payments and overdue accounts

If a payment fails, Offleash will retry automatically over the following 7 days. If payment remains outstanding after 14 days, your account will be automatically downgraded to the Starter plan and access to paid features will be suspended. Your account will be reinstated to the paid plan upon successful payment of all outstanding amounts, subject to re-verification of your payment method.

Upgrades and downgrades

You may upgrade your plan at any time. The difference in price is charged immediately on a pro-rata basis for the remainder of your current billing period. No free trial applies to plan upgrades — your new plan begins immediately upon payment.

You may downgrade your plan at any time; the change takes effect at the end of your current billing period. No refunds or credits are issued for unused time on a higher plan when downgrading.

GST receipts

All subscription prices are GST-inclusive. A GST receipt for each payment is available for download from your billing history in Portal Settings. This receipt constitutes a valid tax invoice for GST purposes.

No trial on upgrades

The free trial is available to new subscribers only. If you are already on a paid plan and upgrade to a higher tier, no free trial applies — your new plan begins immediately and you are charged pro-rata for the remainder of your current billing period.

One trial per person and business

Each person and each business is entitled to one free trial per plan tier. Offleash automatically blocks registrations from email addresses sharing the same domain as an existing or previous Offleash Pack account where we have reason to believe the domain is being used to circumvent this limit.

Where Offleash reasonably suspects that multiple accounts are being created to rotate free trial access — including through the use of personal email addresses, alias addresses, or email address variations — we reserve the right to immediately suspend or permanently ban all associated accounts without notice and without refund of any amounts paid.

How client payments work

On Solo Plus and Business plans, you may accept card payments and BECS direct debit from your clients through Stripe Connect. When a client pays:

• The payment is made directly to your Stripe Express account
• Offleash collects a 1.5% service fee via Stripe's platform fee mechanism
• Stripe's own processing fees (approximately 1.75% + $0.30 AUD per transaction) are deducted by Stripe directly
• Offleash never holds your client's funds

The 1.5% Offleash service fee applies only to card and direct debit payments processed through Stripe Connect. It does not apply to cash or bank transfer payments recorded manually in the Portal. It does not apply to your Offleash Pack subscription fee.

Manual payment recording

The Portal allows you to manually record payments received outside of Stripe Connect — for example, cash, bank transfer, or payments received via other platforms (such as bookings made through third-party services). Manual recording is for your own record-keeping only. No Offleash service fee applies to manually recorded payments. Offleash accepts no liability for manually recorded payment data and cannot assist with disputes arising from payments made outside of Stripe Connect.

Stripe Connected Account Agreement

To accept card and direct debit payments, you must complete Stripe Connect onboarding and accept the Stripe Connected Account Agreement. By doing so, you establish a direct contractual relationship with Stripe Payments Australia Pty Ltd. Offleash is not a party to that agreement and is not responsible for Stripe's conduct, availability, or decisions regarding your Stripe account.

ABN and tax withholding

You must provide a valid ABN to receive client payments through the Portal. Without a valid ABN, Australian tax law requires Offleash to withhold 47% of payments made to you and remit that amount to the ATO. If you cannot provide an ABN, you must provide a completed ATO Statement by a Supplier form before payment processing is activated.

Set-off and post-termination authorisation

Offleash may set off any amounts you owe us under these Terms — including outstanding subscription fees, service fees, chargebacks, adjustments, or indemnifiable losses — against any amounts payable to you through the Portal or via your Stripe Connect account, where permitted by Stripe's platform terms.

You authorise Offleash to collect amounts you owe under these Terms for a period of 90 days following account closure or the date of the last transaction that could reasonably give rise to a chargeback or adjustment, whichever is later. This authorisation survives termination of your account.

Chargebacks and refunds

You are responsible for your own refund policy with your clients. If a client initiates a chargeback through their card issuer, Stripe will handle the dispute process in accordance with the Stripe Connected Account Agreement. Offleash may assist you in compiling evidence to respond to a chargeback but is not responsible for its outcome. Repeated chargebacks may result in Stripe suspending or terminating your Stripe Connect account, which is outside Offleash's control.

Offleash's intellectual property

The Portal, the Offleash app, and all content, features, software, trademarks, and brand elements (including the Offleash and Offleash Pack names and logos) are owned by or licensed to Offleash. These Terms do not grant you any ownership interest in the Portal or Offleash's intellectual property. Your right to use the Portal is limited to the licence granted in Section 5.

Your content

You retain ownership of the content you upload to the Portal, including your business profile, photos, and any other materials. By uploading content, you grant Offleash a non-exclusive, royalty-free, worldwide licence to store, display, and transmit that content solely as necessary to provide the Portal services to you and your clients.

You must not upload content that infringes a third party's intellectual property rights. If you upload photos of dogs or clients, you are responsible for having the appropriate permissions to do so.

Copyright infringement reports

If you believe that content on the Portal infringes your copyright under the Copyright Act 1968 (Cth), please contact us at pack@off-leash.app with: (a) identification of the copyrighted work; (b) identification of the infringing material and its location on the Portal; (c) your contact details; and (d) a statement that you have a good faith belief the use is not authorised. We will investigate and take appropriate action, which may include removing the infringing content.

Feedback

If you provide feedback, suggestions, or ideas about the Portal, you grant Offleash an unrestricted, royalty-free, perpetual licence to use that feedback for any purpose without compensation or attribution.

What the AI feature does

Offleash Pack uses Anthropic's Claude AI model to generate draft walk report card summaries based on the events you log during a walk session in the Offleash app. The AI reads your logged events (poos, wees, water, treats, photos, and any notes) and produces a natural language summary for your review.

What the AI feature cannot do

The AI feature is a read-only draft generation tool. It cannot:

• Send any communication to a client without your review and explicit approval
• Create, modify, or delete any walk records, bookings, or client data
• Process or initiate payments
• Take any autonomous action within the Portal or Offleash app
• Access financial account details beyond transaction metadata already held in the Portal

Not professional advice

AI-generated report card content is not, and must not be represented as, any form of professional advice. In particular, the AI feature does not provide:

• Veterinary or animal health advice — AI observations about a dog's behaviour, energy, or physical state are descriptive summaries of logged events only
• Legal advice
• Financial or tax advice
• Business advice
• Animal behaviour or training advice
• Emergency guidance — if you have a genuine animal welfare concern during a walk, contact a veterinarian directly

Accuracy and your responsibility

AI-generated summaries may contain errors, inaccuracies, or omissions. The AI model may misinterpret logged event data, produce incorrect descriptions, or generate plausible-sounding but factually inaccurate content. The same inputs may produce different outputs on different occasions.

You must review every AI-generated draft before sending it to a client. By approving and sending a report card, you confirm that its content is accurate to the best of your knowledge. Do not send a report card that you know to contain false, misleading, or exaggerated information.

Disclosure to clients

You should inform your clients that report cards are prepared with the assistance of AI drafting tools. You must not represent AI-generated report cards as professionally authored veterinary assessments, behavioural reports, or health evaluations.

Data and Anthropic

Walk event data submitted to generate report cards is transmitted to Anthropic, Inc. (United States) via their API for processing. Anthropic's API terms prohibit the use of API-submitted data for training AI models. Data is transmitted via encrypted connection (TLS) and is not retained by Anthropic beyond the processing of each request. For full details, see our Privacy Policy.

Experimental status and changes

The AI report card feature is experimental and under active development. It may behave inconsistently, may be updated or modified at any time, and may be temporarily suspended or permanently withdrawn without prior notice. Offleash makes no warranty that the feature will be continuously available or that its outputs will improve over time.

Termination by you

You may close your Offleash Pack account at any time from Portal Settings → Account → Close Account. Your access to the Portal will end at the conclusion of your current billing period. No refunds are issued for unused time on paid plans. You remain responsible for any outstanding amounts owed to Offleash at the time of closure, and Offleash's set-off and post-termination collection rights under Section 11 continue to apply.

Termination or suspension by Offleash

Offleash may suspend or terminate your access to the Portal immediately and without prior notice if:

• You breach any provision of Section 15 (Prohibited conduct)
• You provide false or misleading information to Offleash or your clients
• Your Stripe Connect account is suspended or terminated by Stripe
• We receive a substantiated complaint from a client about your conduct or the safety of your services
• You fail to maintain current public liability insurance as required by Section 7
• We have reasonable grounds to believe you are using multiple accounts to circumvent restrictions
• Offleash is required to do so by law or a regulatory authority

For curable material breaches not listed above, Offleash will provide written notice specifying the breach and allow you 14 days to remedy it before suspension or termination. If the breach is not remedied within that period, Offleash may suspend or terminate your account without further notice.

Your public profile and ratings

Your public walker profile on Offleash displays Google Reviews associated with your business, as well as "Paws Up" endorsements from verified Offleash users. These reflect genuine feedback from clients and the Offleash community.

Offleash does not remove genuine negative Google Reviews or Paws Up feedback at a walker's request. Consistently poor ratings or a pattern of client complaints may affect the visibility of your profile to dog owners on the Offleash platform, up to and including the suspension of your public profile. Offleash makes this determination at its sole discretion in order to protect the integrity of the community.

Data export and return on termination

We strongly encourage you to export your data before closing your account using Portal Settings → Data → Export. For 90 days following account closure, you may submit a written request to pack@off-leash.app for a data export. We will provide the following categories of data within 7 business days of receiving your request:

• Client contact details (name, email, phone, address)
• Dog profiles (name, breed, health notes, vet details, emergency contacts)
• Walk session records (dates, times, parks, duration, event logs)
• Walk report cards
• Invoice and payment summaries
• Incident reports (subject to applicable retention obligations)

After 90 days from account closure, data export requests may not be fulfilled. Walk records, incident reports, and transaction metadata will be retained by Offleash as required by law regardless of account closure — see our Privacy Policy for retention periods.

Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot be lawfully excluded or limited. Our liability for breach of a non-excludable guarantee is limited, to the extent permitted by law, to re-supplying the services or paying the cost of having the services re-supplied.

No warranty

Subject to the above, the Portal is provided "as is" and "as available." To the maximum extent permitted by law, Offleash makes no warranty that:

• The Portal will be uninterrupted, error-free, or available at any particular time
• AI-generated report card summaries will be accurate, complete, or suitable for any purpose
• Any data or records stored in the Portal will be free from loss, corruption, or unauthorised access
• The Portal will meet your business requirements or produce any particular financial outcome
• Any third-party integration (Stripe, Xero, Anthropic) will be available or perform as expected

Limitation of liability

To the maximum extent permitted by law, Offleash's total liability to you for any claim arising out of or in connection with these Terms or your use of the Portal is limited to the greater of:

• The total subscription fees you paid to Offleash in the 3 months immediately preceding the event giving rise to the claim, or
• $100 AUD

Offleash is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profit, loss of revenue, loss of clients, or loss of data, however caused and whether arising in contract, tort, or otherwise.

Things Offleash is not responsible for

Offleash expressly disclaims liability for:

• Any injury to or death of a dog, person, or third party occurring during a walk
• Any loss or damage arising from a dispute between you and a client
• Your failure to hold appropriate insurance
• Your tax, superannuation, or GST obligations
• Decisions made by Stripe regarding your Stripe Connect account
• Third-party service outages (Stripe, Resend, Anthropic, PostHog, Xero) that affect the Portal
• Any reliance on AI-generated report card content that has not been reviewed and approved by you

Injunctive relief

You acknowledge that a breach or threatened breach of Sections 13 (Intellectual property) or 15 (Prohibited conduct) may cause Offleash irreparable harm for which monetary damages would be an inadequate remedy. Accordingly, in addition to any other remedies available at law or equity, Offleash is entitled to seek injunctive or other equitable relief from a court of competent jurisdiction without the requirement to post a bond or prove actual damage.

Limitation period for claims

To the extent permitted by law, any claim you wish to bring against Offleash arising out of or in connection with these Terms or your use of the Portal must be commenced within one (1) year of the date on which you first became aware (or ought reasonably to have become aware) of the facts giving rise to the claim. Claims not brought within this period are permanently barred.

Notice of dispute

If you have a dispute with Offleash arising out of or in connection with these Terms or your use of the Portal, you must send us a written Notice of Dispute by email to pack@off-leash.app before commencing any formal proceedings. The Notice of Dispute must include: (a) your name and account details; (b) a description of the nature of the dispute; (c) the relief you are seeking; and (d) your contact details for correspondence.

Informal resolution period

On receipt of a valid Notice of Dispute, both parties agree to attempt to resolve the dispute in good faith for a period of 60 days ("Informal Resolution Period"). Offleash will acknowledge your Notice of Dispute within 5 business days.

If either party requests a settlement conference during the Informal Resolution Period, both parties must make reasonable efforts to schedule and attend a conference (by phone or videoconference) within 15 business days of the request. Both parties may be represented by legal counsel at such a conference.

Any applicable limitation period is tolled from the date we receive your Notice of Dispute until the later of: (i) the end of the 60-day Informal Resolution Period; or (ii) the conclusion of any settlement conference.

If the dispute is not resolved within the Informal Resolution Period, either party may commence formal proceedings as set out below. A formal proceeding must not be commenced before the Informal Resolution Period has expired, unless urgent injunctive relief is required.

Governing law and jurisdiction

These Terms are governed by the laws of the State of Victoria, Australia. Each party submits to the exclusive jurisdiction of the courts of Victoria for any dispute arising out of or in connection with these Terms, except where mandatory consumer protection laws provide otherwise.

No class actions

To the extent permitted by law, you agree to resolve disputes with Offleash on an individual basis and not as part of a class, representative, or collective action.

Entire agreement

These Terms, together with the Privacy Policy and any plan-specific terms notified to you, constitute the entire agreement between you and Offleash in relation to the Portal and supersede all prior representations, agreements, or understandings.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions will continue in full force.

No waiver

Offleash's failure to enforce any right or provision of these Terms is not a waiver of that right or provision. A waiver is only effective if made in writing and signed by an authorised representative of Offleash.

Assignment

You may not assign or transfer your rights or obligations under these Terms without Offleash's prior written consent. Offleash may assign these Terms (in whole or in part) to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets, without your consent.

Force majeure

Offleash is not liable for any delay or failure to perform its obligations under these Terms to the extent caused by events outside our reasonable control, including natural disasters, pandemics, internet or infrastructure outages, or government action.